Shipping & Delivery Policy

Last updated: 23 October 2026

1. Where we ship

We ship across Pakistan and to most countries worldwide. If we can’t deliver to your address, we will contact you and cancel the order with a full refund.

2. Charges

Shipping is calculated at checkout by parcel weight and destination, and is shown before you pay. Free shipping applies only where an offer says so, and only for the order and dates stated in that offer.

3. Dispatch and delivery times

These are estimates, not guarantees. Delays caused by couriers, customs, weather, public holidays, strikes or other events outside our control are not grounds for cancellation or refund once an order has been dispatched.

4. Tracking

We share a tracking number by WhatsApp or email when your order is dispatched. You can also check it on our Order Tracking page or the courier’s website.

5. Your address

Please check your name, full address and phone number before you place your order. We are not responsible for delays or loss caused by an incorrect or incomplete address. If a parcel is returned to us because of an address error or failed delivery attempts, re-delivery will be charged at the normal shipping rate.

6. Overseas orders: customs and duties

Customs duties, import taxes and clearance fees charged in your country are your responsibility, and are not included in our prices. If an overseas parcel is refused, or not collected, and comes back to us, we refund the book price only, minus the return shipping cost. Original shipping charges are not refunded.

7. Receiving your parcel

Please check the outer packaging when it arrives, and record an unboxing video if you can. Report any damage, wrong or missing items within 3 days of delivery, as set out in our Returns, Refunds & Replacements Policy.

8. Risk of loss

Responsibility for the parcel passes to you once it is delivered to the address you gave us, as shown on the courier’s tracking record. Lost parcels before delivery are handled under Section 9 of our Returns policy.